Refund policy

Last Updated: January 26,2026

At VeeraSoul, we value your trust and aim to provide quality products. Please read our Return & Refund Policy carefully to understand how returns and refunds are handled.

1. Eligibility for Returns

Returns are accepted only in cases of physical damage to the product received.
We do not accept returns for reasons such as change of mind, size issues, color preference, or normal wear and tear.

The product must be unused and in its original packaging.

2. Return Window

Customers must raise a return request within 48 hours of delivery.
Requests made after this period will not be eligible for return or refund.

3. Proof of Damage

To initiate a return, customers must provide clear photo or video proof showing the physical damage to the product.

Please send the proof along with your order ID to:
📧 contact@veerasoul.com

Returns will not be approved without valid proof of damage.

4. Return Process

Once your return request is approved, the return process will be initiated.

After receiving the returned product and verifying the damage, the return status will be updated.
The entire return process may take 3 to 5 business days from the date of approval.

5. Refunds

After successful inspection of the returned product, refunds will be processed.

Approved refunds will be credited to the original payment method used during purchase.
Refund timelines depend on the payment provider and bank processing times.

VeeraSoul reserves the right to refuse a refund if the product does not meet return eligibility criteria.